WARRANTY/PARTS

What is Morrow's Warranty Policy?

Morrow warrants its products to be free of manufacturing defects for one year from the date of purchase as validated by a copy of your original sales receipt. For the full warranty policy, click here. Make sure to retain your sales receipt, as your proof of purchase.


What is Covered
  • Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect.
  • Delaminating of top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect.
  • Stripped, spinning or misaligned inserts. (Note: Inserts that are stripped due to improper mounting are not repairable, and are not considered a material flaw.)
  • Stitching, zippers, & Velcro tabs that are not a result of normal wear and tear.
  • Delaminating of boot sole due to a manufacturing defect.

What is Not Covered
  • Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage, cracked steel edges, etc.
  • Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.
  • Board damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, the mounting of non-Morrow bindings or base dimples in the binding insert area as a result of improper mounting.
  • Damage caused by any modifications made outside of the Morrow facility.
  • Boot damage from resting board steel edge on boot.
  • Normal wear and tear, i.e., boot laces.

What to Do if You Have a Warranty Issue
  • Return the product to the authorized Morrow dealer where the product was originally purchased if possible.
  • Bring a copy of your original Sales Receipt.
  • Your Dealer will contact Morrow for a return authorization. It is the responsibility of the dealer to take care of this for you. Customer direct returns are not possible.
  • Consumer is responsible for return shipping to Morrow.
  • Morrow will pay return shipping to customer.

This information applies to the United States only. For international concerns,select your country from the homepage.

How can I get replacement parts?

If you have a user serviceable product NOT under warranty* and you would like to purchase a replacement part**, please see your dealer or fill out the Part Purchase Form and click "submit". We will contact you with parts and shipping costs.

* Please note a digital photo of the product showing the defect is required.

** Please note that some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.